Fairly long post - worth reading. Everything factual.
Joined the new Alpha 9 service one month ago. Had several questions and concerns and submitted emails addressed to the editorial staff on Dec 6 (and was told someone would call me back that afternoon, never happened), Dec 14, Dec 21 and Dec 28 - without a reply to any of them. Called Jan 2 and spoke with a "Manager" in Customer Service to understand why there had been no response to date. I was told someone in customer service was drafting a reply and that the holidays were partly responsible as well. My questions were such that the editorial staff of this service should have anticipated them prior to its launch. Customer Service is woefully unprepared to answer any but the most superficial questions and your questions are rarely escalated. Even when specifically requested to be addressed by the editorial staff of the service, I truly question whether this is even done. My sense is that Customer Service is merely designed to placate the customer. This charge is backed up by the less than complete answers I have received in the past in other services as well.
I have had very similar experiences with several of their other services despite their automated generic email reply stating that I could expect a reply in “24-48 business hours.” Rarely, if ever, happens.
Two specific concerns regarding Alpha 9, really falsehoods, is that the promo materials promised to issue 250 trade alerts that give you a “chance to double your money” during the next year. In fact, nearly every alert issued to date is accompanied by a recommended sell signal that says to close out of the trade when there is an 80% gain. Thus, “doubling your money” simply cannot happen with a ceiling set at 80% - mathematically impossible. Secondly, a subscriber "Network" was linked to this service which stated that you could “Enjoy 24/7 access, and join other Alpha-9 Traders online … and find other exciting updates from me and your fellow Alpha-9 Traders. On Jan 2, I was told this would not be available for 3-4 months, after a month into the subscription service. Again, this service was not fully ready for prime time - more misleading statements, completely untrue from the get-go, false advertising, or worse.
Again, in another service called Night Trader, promo materials suggested that you could turn $5,000 into $174,000 over a course of a year. In fact, the overall performance record at 11+ months into this service was a (minus) -13%. Multiple questions were submitted regarding its performance record but were never addressed during the monthly “conference calls,” even though subscribers were encouraged to submit questions prior to these events. Again, I realize it is difficult to owe up to massive losses. Nonetheless, same story: Over promised and under delivered. Just another promotional “hoped for gains” that never materialized. Fortunately, the subscription fee was fully refunded, as part of their guarantee.
I could tell you stories about their Radical Technology (cannabis portfolio), Money Zone (using an artificial intelligence model), and the Rick Rule Alliance services (based on piggybacking on the experience of a successful commodity figure) - ditto the above: misleading and deceptive marketing schemes. All failed services, regardless of whatever niche or strategy promoted. It never astounds me, too, that whenever the markets begin to falter, nearly all editors are silent on any forthcoming guidance to adjust their portfolios, until significant losses are registered. It as if they all seem to circle the wagons saying, they had predicted this, move on, nothing to see here.
Finally, once you join a particular service, invariably there is a barrage of notices to entice you to purchase a lifetime membership – often without even receiving the first trade recommendation. Why would one act in such a manner without any evidence of success unless the company was merely interested in separating you from your money to line their own coffers? Not to be trusted.
My sense is Money Map simply does not care about its subscribers, is primarily motivated about lining their financial pockets, concerned more about issuing trade recommendations or alert whether they are even remotely likely to be profitable or merely because they are obligated to do on a weekly or monthly basis to justify their existence, that it is unlikely the editors who issue recommendations for their service have any skin in the game, and that customer service is understaffed, or at best, an afterthought. Multiple complaints to Maryland's BBB attest to these facts as well. I have little assurance and confidence that a reply will be issued, now over a month since my initial email, and that my specific questions will not be addressed. I have been patient giving them the benefit of the doubt, but absolutely no attempt to reach out to me during this last week since my last phone call with a Customer Service “Manager.” Thus, my post today.
Buyer beware. On second thought - Run away and do not look back! You will have no regrets. Join at your peril and risk consistent losses (or significantly far, far, far less than what the promotional material would ever have you believe)!
Product or Service Mentioned: Money Map Press Subscription.
Reason of review: Poor customer service.
Monetary Loss: $2500.
Preferred solution: Extend all Alpha 9 members' subscriptions by the length of time needed to make "Network" feature operational.
I didn't like: False advertising - wasted my valuable time, Terrible customer service.